General contract terms


(hereinafter also the General Terms and Conditions or GTC):


The party of the first part, the supplier of the products,  WATERLEMON 2018, S.L. ] (hereinafter also the provider), with registered office at   Calle Angel, 1,2-C, 29008 Málaga, (Málaga),tax identification number . B93629186, telephone number  696078605, and email:, as owner of the website, presents the contractual document that will govern the contracting of products through the aforementioned website.

The party of the second part, the User–Customer   (hereinafter the user), registered on the website by means of a username and password, for which they hold the full responsibility for use and custody, being responsible for the veracity of the personal data given to the provider.

BOTH PARTIES ACCEPT this document, which entails the user:

  1. Has read and understood the provisions set out herein
  2. Is of legal age and has sufficient capacity to enter into contracts.
  3. Assumes all of the obligations set forth herein.
  4. Has read and accepts these general terms and conditions of purchase from the moment they purchase any product offered.

This document may be printed out and kept by users.

The provider makes the following email address, ], available to users for any questions that may arise about these conditions.

These conditions will be valid for an indefinite period and will be applicable to all contracts executed through the provider’s website,

The provider reserves the right to unilaterally modify these General Terms and Conditions, without affecting the goods or promotions acquired prior to the modifications, in order to improve the products offered. In any case, these General Terms and Conditions must be consulted before purchasing any products.

We recommend keeping a copy of the data contained in the products purchased.

WATERLEMON 2018, S.L. s not liable for any loss of data or files, or for any damage resulting from the user’s failure to back up the data contained in the purchased products, such as memory cards.

WATERLEMON 2018, S.L. is not liable for any consequences that could result from improper use of the products sold on the website.

The civil liability of  WATERLEMON 2018, S.L. for the products supplied is limited to the value of the same. The user waives the right to hold WATERLEMON 2018, S.L.  liable for any item in the event of dissatisfaction with the products purchased on the website, as well as possible malfunctions, slowness of access, or errors in accessing the website, including loss of data or any other type of information that could exist on the computer or network of the user accessing the website

WATERLEMON 2018, S. L. is a company specialised in designing, producing, and selling textile products. WATERLEMON 2018, S. L. sells its products via its website and multi-brand shops.



2.1 Scope of application: The purpose of this contract is to regulate the contractual relationship of purchase and sale between the provider and the user at the moment in which the latter accepts these purchase conditions during the online contracting process by ticking the corresponding box. These GTC will apply from the day that the order is placed.

The contractual relationship of purchase and sale entails the delivery, in exchange for a determined price that has been publicly displayed on the website, of a specific product.

2.2 Territory of application: The online store is available in Iberia (Spain and Portugal) and the Balearic Islands.

2.3 Capacity to contract: In order to place an order, you must be of legal age and have the capacity to enter into contracts.

2.4 Customer acceptance: The validation of an order through the website is carried out by email and implies the automatic acceptance of the GTC. These conditions are available on the website or, if desired, we can make them available to you by email.

2.5. Modification of the General Terms and Conditions: WATERLEMON 2018, S.L. reserves the right to make changes and/or modifications to these GTC. We advise our customers to review them regularly. If these changes or modifications are made after an order has been placed, the conditions in force on the date in which the order was placed will apply.



3.1 Publication of prices: The prices of the products are those shown for each product on our website,

3.2 Product information:  The information that appears in our advertising, brochures, in other written material, on our website, or provided to you constitutes an invitation to make a purchase. The contents of are constantly being renewed and updated to offer our customers the most comprehensive and detailed information possible. All the contractual information on  is shown in Spanish and English, and communication with customers and users, as well as contract formalisation, will be in Spanish. However, if the customer so wishes, communication can be done in Catalan or another language providing that this is specified prior to the contracting process.

3.3 Availability of product(s):  There may be occasions when it is impossible to supply all of the products because they are not in stock or available at the time of purchase. In these cases, the product in question will be displayed but not available for purchase.

3.4 Right of cancellation:  WATERLEMON 2018, S.L. reserves this option (the right of cancellation) in respect to the shipment a specific product that does not meet the quality requirements imposed on all products of In the event that this lack of quality is detected, WATERLEMON 2018, S.L.’s customer service department will suggest a replacement product and, if the replacement is not to the customer’s liking, the cost of the product will be refunded.

3.5 Orders 24 hours a day, every day of the year:  We accept orders all year long, 24 hours a day, even though those received after 5 p. m., at weekends, and on bank holidays will be processed on the next working day in Barcelona. Orders will be delivered in Iberia and the Balearic Islands within 2 and 4 working days since their reception.

3.6 Fraud: If WATERLEMON 2018, S.L. suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.



In order to access the products offered by the provider, the user must register on the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data requested.

The user will select a username and a password, committing themselves to make diligent use of these and to not disclose them to third parties, as well as to notify the provider about any loss or theft of the same or possible access by an unauthorised third party, in such a way that the provider will proceed to immediate blocking.

The user cannot choose a username that includes words whose purpose is to confuse others by identifying themselves as representing the provider; expressions that are abusive or insulting; and, in general, expressions that are unlawful or that contravene the demands of morality and good manners.

Once the user account has been created, in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will proceed using the following steps:

  1. Choose the product by clicking on it. It will be automatically added to the “shopping cart”.
  2. If you wish to add more products, you must select the option, “Continue Shopping”. If you have mistakenly added something you do not want, you must click on the option to remove it from the shopping cart.
  3. Once you have chosen the product(s), you must click on the finalise tab to place your order. By clicking this option, the purchase confirmation will appear (summary of the order placed, your details, and the chosen payment method).
  4. The user’s credentials will be requested in three ways:
    1. User registration: if you are not a previously registered user, in order to make any purchase (said registration is free), you must fill out a data collection form (in which you must accept the Privacy Policy and the Legal Notice (click to both)). Once this is complete, you will receive an email confirming your registration at the email address indicated during registration.
    2. If you have already registered and are already a customer: you can access your data by clicking on the “already registered” button then enter your username and password..
    3. Purchase as a guest: You will be asked to provide personal data in order to place your order and for the subsequent delivery. The user’s consent to save their data will then be requested. If you give your consent, your data will be saved and you will be sent product information, if you allow it. Otherwise, the data will be saved only for future purchases.

You should review the spam and junk mail controls in your email inbox and always verify that the contact information you have provided is correct. de correu no desitjat de la seva safata d’entrada del correu electrònic i verificar sempre que les dades del contacte que proporcioni són correctes.

  1. Once registered, a screen will appear where you can indicate the delivery time and a box that you must tick since it represents the acceptance of these General Contract Terms and the Privacy Policy.
  2. To finish the process, you must click on the finalise button.

In any case, once the contracting procedure has been completed, the provider’s contracting platform will inform the user by email of all the characteristics, price, transport methods, contracting date, and delivery times for the purchased product(s).

If there is any type of error in the address given or in any other aspect of the order, you must notify us of this immediately using the email address that will appear on the website in order to rectify the error.

If you have any questions, you may contact our customer service department using any of the methods provided on the website,

WATERLEMON 2018, S.L. will provide customer service for FREE through our contact email,, If you choose an alternative means of communication, you will be responsible for its cost.

WATERLEMON 2018, S.L. provides telephone numbers in Spain subject to the cost charged by your telephone operator.



5.1 Transport company:  Transport will be carried out through the following company:    MAIL BOXES

5.2 Shipping costs: LThe costs of standard shipping will be as follows:

For orders under €50.00, the shipping costs will be as follows:

– National (continental Spain): €4.95

– Portugal (continental): €5.95

– Balearic Islands: €8.95

For orders of €50.00 and above, the shipping is free of charge in Iberia and the Balearic Islands.

When the client adds to the shopping basket the product/s and confirms the delivery address, the system will automatically show the final price.


5.3 Shipping address:  

Shipping address:   Orders will be delivered to the shipping address that was freely designated by the user. Accordingly, the provider does not assume any liability when delivery of the product is not made as a result of false, inaccurate, or incomplete data provided by the user or when the delivery cannot be made due to causes beyond the control of the transport company, assigned for this purpose, such as the recipient’s absence.

When buying the user will need to choose the delivery address.

The delivery time will be within working hours.

Notwithstanding the foregoing, the supplier has adopted all measures required from a diligent seller so that the delivery is done within the agreed deadline and, consequently, the supplier shall not be held responsible for any issue thereof.

Shipments are limited to Iberia and the Balearic Islands.

WATERLEMON 2018, S.L. will make every effort to ensure that your order is delivered within the timeframe stated on our website at the date your order confirmation is issued.

5.4 Delivery times:   The delivery time is usually between 2 and 4 days, depending on the product, the destination, and the chosen payment method. This period is valid once the availability of the service has been confirmed and full payment of the order has been verified. In the event of products not available at the time of purchase, our customer service department can provide you with information about availability.

Should you have any incident, please contact our customer service via the e-mail address Should you have any incident, please contact our customer service via the e-mail address  and indicate the reason why you get in contact with us.

5.5 Shipment confirmation:  At the time of delivering the order to our carrier, we will send the shipment confirmation to the email address you provided when placing the order. In the shipment confirmation, we will provide you with the corresponding tracking number so that you can track it through the carrier’s website.

 5.6 Damage during delivery:  Products are shipped in secure packaging. If at the moment of delivery, it is clearly and visibly apparent, without the need to manipulate the shipping container or the product itself, that a product has defects caused by damage during transport or that there is an error in the goods received, the customer must immediately contact our customer service department at   696078605 or by email at], to be able to request the return of the product or products affected and proceed to replace them with others in optimum conditions or refund the price paid for them, as indicated in said email.

Similarly, if damage to the product is detected after the package has been opened, with the packaging in perfect condition, the consumer and user must inform the seller of the lack of conformity within two months of being aware of it by contacting our customer service department at  696078605 or by email at



All prices displayed in the store include the VAT in force at the time of purchase. All prices shown on the website are valid and will be expressed in the euro currency (€). These prices, unless expressly stated otherwise, do not include the costs of shipping, handling, packaging, shipping insurance, or any additional services connected with the product or service acquired.

VALUE ADDED TAX: In accordance with the provisions of Article 68 of Law 37/1992 of 28 December on Value Added Tax, the delivery of the products will be understood to be located within the Spanish VAT territory if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at the given time, in accordance with the specific article in question. For orders shipped to the Canary Islands, Ceuta, and Melilla, the deliveries shall be exempt from VAT in accordance with the provisions set out under Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties pursuant to the current regulations in each of these territories.

The user will receive the invoice for the order at the email address provided by the user once the purchase has been made.

The prices applicable to each product will be those published on the website and applied automatically in the last phase of the purchasing procedure.

In cases of promotions with a limited duration, the promotion discount will be applied as long as the order has been registered during the promotional period.

The method of delivery is detailed and is through the company MAIL BOXES (with the specifications detailed in Section 5 of these General Terms and Conditions), as detailed in Section 8 of these General Terms and Conditions.

The data recorded by the different payment methods constitutes proof of the date on which the financial transactions were made and will be used to determine whether or not said order is subject to promotion or not.

For any information about their order, the user may contact the provider’s customer service department through the phone number or email address provided.



The following systems available:

7.1 Payment by credit or debit card:  The user must have a valid credit or debit card and must specify all the digits of the card number on the corresponding form. The transaction is formalised at the time of placing the order. Only payments with secure cards are accepted where your identity as the cardholder is authenticated according to the method established by your bank, through secure e-commerce (“Verified by Visa” and “Mastercard SecureCode”). The order cannot be accounted for and will not be processed until the payment has been authorised by your bank or financial institution.

The system known as SSL (Secure Sockets Layer) is used, which is a payment system in a secure environment, because it allows encryption of the information transmitted during the transaction, ensuring its confidentiality.



8.1 Right to withdrawal. The user is liable to withdraw within 14 (fourteen) calendar days from the reception of the product without any penalty. The client will be totally refunded, i. e., the product’s price and the shipping costs (if any), within 14 (fourteen) days from the reception of the order. The client will assume the shipping costs of sending the product/s back to the supplier. The exercise of the right to withdrawal is subject to no formalism. The client will only be responsible for the goods’ value diminishing resulting from a manipulation different from the necessary one according to the nature, characteristics or functioning of the product/s, which will not affect the client’s right to withdrawal. In order to exercise the right to withdrawal, the client can fill in the following form:

  • – To the attention of:


Camí de Sant Crist, 2-4, oficina 27 . 08302. Mataró (Spain)


  • This is to inform you that I withdraw from the sales agreement concerning the following good/s / service with reference number (*)
  • Order placed on (*) / received on (*)
  • Name of client or clients
  • Client’s address
  • Client’s signature
  • Date and place

(*) Strike out what does not apply.

In order to be refunded within 14 (fourteen) calendar days from the order reception, you should send us the above form duly filled in to the email address or to our post address (via any legal mean), at any moment within 14 (fourteen) calendar days from the order reception. After this period, the client will only be able to ask for refund or replacement of the product/s for technical reasons subject to the warranty.

The client will have to return to the address that we will provide the product/s together with all the elements accompanying it when delivered, with no wearing signs nor evidence of it having been used inappropriately or for purposes different from the ones initially conceived.

It is recommended to return the product/s in its genuine packaging. If this were not possible, the product/s may suffer a value diminishing. The client will be responsible for the packaging and protection of the product/s they send and for their shipping cost.

If the product/s are returned within 14 (fourteen) calendar days, without wearing signs nor damages, and fitting all the requirements set in this clause, the client will be refunded the purchase’s total amount.

8.2 Order return due to an error by WATERLEMON 2018, S.L. If the product/s received do not match the order placed by the client due to an error attributable to Waterlemon, the client shall inform the supplier in the shortest delay. WATERLEMON 2018, S. L. will assume the cost of picking up the product/s wrongly shipped and delivering the right one/s.

8.3 Returns’ checking. WATERLEMON 2018, S. L. will assume the verification and checking of the returned products which, once in their facilities, will be inspected to make sure that they fit the requirements set in clause 8.1. If there were any elements missing, we would inform the client via email indicating the missing element/s.



When the return occurs (withdrawal is exercised) the amount paid for the product plus shipping costs will be reimbursed (if any). The return expenses will be borne by the consumer-user. The deadline for returns will be a maximum of 14 calendar days, through the same means in which the purchase was made.



10.1. Guarantee:  All products offered through the website are completely original unless otherwise indicated in their description.

Satisfaction guarantee: If at the time of receiving the product and before exercising the right of withdrawal, the user is not convinced by the purchase, they may exchange the product for another (if the price of the product is higher than that of the exchanged product, the user must pay the difference).

10.2 Guarantee in case of defective products:  In the event of a defective product,  WATERLEMON 2018, S.L. must proceed to repair, replace, reduce the price, or terminate the contract (as appropriate); procedures that will be free of charge for the user.  WATERLEMON 2018, S.L. is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer-user shall inform WATERLEMON 2018, S.L. of the lack of conformity within two months of becoming aware of it.



Should any clause of these General Terms and Conditions be declared fully or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part thereof to the extent that it is null or ineffective. The General Terms and Conditions will remain in force in all other respects and the aforementioned provision or the affected part thereof will be considered to have been omitted.



In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the user and the provider, without the need to resort to the courts of law, through the intervention of a third party, called the dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement and may eventually suggest and/or impose a solution for the dispute. Link to the ODR platform:



These conditions will be governed by or interpreted in accordance with Spanish law unless expressly established otherwise. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these General Terms and Conditions to the courts and tribunals of the provider’s registered office (if not considered a consumer for the purposes of the Consolidated Text of the General Law on the Defence of Consumers and Users (TRLGDCU)) or of the user (if considered a consumer for the purposes of the TRLGDCU).



These General Terms and Conditions are subject to the provisions of:

European regulations governing e-commerce:

  • Directive 97/7/EC on the protection of consumers in respect of distance contracts (Distance Selling Directive); and
  • Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (Directive on electronic commerce).

Spanish regulations:

  • Law 3/2014 of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users;
  • Law 7/1998 of 13 April, on General Terms and Conditions of Business and subsequent amendments;
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
  • Organic Law 3/2018 of 5 December on Data Protection and the Guarantee of Digital Rights;
  • Law 7/1996 of 15 January on the Regulation of Retail Trade; and
  • Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and subsequent amendments.



Your comments and suggestions are welcome. Please send us any comments and suggestions through our contact form.

In addition, we have official claim sheets available to consumers and users. You can request them by calling our customer service department at   696078605 or through our contact form.


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